Refund policy

RETURNS AND EXCHANGES POLICY

At Tolin, we want you to be satisfied with your purchase. This Returns and Exchanges Policy applies to orders placed through our online store in Türkiye.

1. RIGHT OF WITHDRAWAL

You have the right to cancel purchases that have been paid for but have not yet been handed over to the shipping carrier. For orders that have already been handed over to the carrier or are in transit, the return conditions below will apply.

WhatsApp Support:
+90 552 683 31 98

Support Hours:
Weekdays 08:30–18:00

2. RETURN CONDITIONS

All products available on our website are sold at discounted promotional prices. Due to hygiene and health considerations, returns or exchanges are not accepted for underwear products, even if the packaging has not been opened.

Customers who nevertheless wish to request a return or exchange may contact our WhatsApp support line at +90 552 683 31 98 between 08:30 and 18:00 on weekdays within 14 days from the date the product was delivered, stating the reason for the return. Return shipping costs are the responsibility of the customer.

Products to be returned must be unused, unwashed, in their original undamaged packaging, and must retain their condition suitable for resale.

Note: Products that come into direct contact with the skin, particularly lower-body underwear and hygiene-sensitive products such as panties, boxer sets, shapewear, bras and similar items, are not eligible for return or exchange under any circumstances.

3. EXCHANGES

Direct exchanges are not offered. Products that meet the return conditions may be returned, and a new order must be placed for a different product or size.

4. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive a damaged, defective, incomplete or incorrect product, please contact us as soon as possible.

We may request photographs or additional information in order to evaluate the issue. If the product is defective or does not correspond to the order, the necessary support will be provided.

5. REFUNDS

Once the returned product reaches us, it will be inspected to verify that it meets the applicable return conditions. The inspection process generally takes 1–3 business days.

Once the return is approved, the refund will be issued according to the payment method used for the original purchase.

Please note that your bank or payment service provider may require additional processing time before the refunded amount is reflected in your account.

6. ORDER CANCELLATION

If your order has not yet been handed over to the shipping carrier, you may contact our customer support team to request cancellation.

Once the order has been shipped, cancellation may no longer be possible and the return procedure may need to be followed instead.

7. CONTACT

For post-purchase requests:

WhatsApp:
+90 552 683 31 98

Support Hours:
Weekdays 08:30–18:00

TOLİN TEKSTİL TİCARET LİMİTED ŞİRKETİ