Shipping policy

SHIPPING AND DELIVERY POLICY

This Shipping and Delivery Policy applies to orders placed through the Tolin online store for delivery within Türkiye.

1. SHIPPING CARRIER

Orders are currently shipped via DHL Kargo.

At this time, under normal circumstances, an alternative shipping carrier option is not available.

2. SHIPPING FEES

For orders of TRY 1,800 and above:
FREE SHIPPING

For orders below TRY 1,800:
TRY 150 shipping fee

The applicable shipping fee will be displayed during checkout before the order is completed.

3. DELIVERY ADDRESS

Your order will be shipped to the delivery address you provide during checkout.

Before completing your order, please make sure that your name, phone number, and delivery address are complete and accurate.

Once the order has been confirmed or handed over to the shipping carrier, it may not be possible to change the delivery address.

4. DELIVERY TIME

Orders are prepared and handed over to the shipping carrier as soon as possible.

Delivery times may vary depending on the delivery region, order volume, public holidays, weather conditions, and the operational processes of the shipping carrier.

DHL Kargo does not make deliveries on official public holidays.

Any estimated delivery times stated in our store are provided for reference only and may be affected by circumstances beyond our control.

5. ORDER TRACKING

Once your order has been shipped, you will receive a notification email.

You can also track the current status of your order under:

My Account > My Orders

The recipient is responsible for monitoring the shipment status and ensuring that someone is available at the delivery address to receive the shipment.

6. UNSUCCESSFUL DELIVERY

If the shipping carrier is unable to deliver the order because no one can be reached at the delivery address, the shipment may be held at the relevant branch for a certain period of time or returned to us in accordance with the carrier’s procedures.

If a shipment is returned due to an incomplete or incorrect address, or because the order was not accepted or collected, the resulting shipping costs may be deducted from the refund amount.

Please check the tracking information provided for your shipment regularly and contact the shipping carrier when necessary.

7. DAMAGED OR INCOMPLETE SHIPMENTS

If your shipment is delivered visibly damaged, incomplete, or appears to have been damaged during transportation, please ask the delivery representative to prepare an official damage report at the time of delivery.

8. ORDER CHANGES AND CANCELLATIONS

Once an order has been confirmed, it may not always be possible to make changes to the products included in the order.

If your order has not yet been handed over to the shipping carrier, you may request cancellation and then place a new order.

Cancellation requests can be submitted to our customer support team:

WhatsApp:
+90 552 683 31 98

Support Hours:
Weekdays 08:30–18:00

9. CASH ON DELIVERY

Cash on delivery is not currently available.

Available payment methods will be displayed during checkout.

10. CONTACT

For questions regarding shipping or delivery: